Frequently Asked Questions - MyNotifi Fall Detection & Medical Alert Systems

Shopping Cart

0 item(s) - $0.00
Your shopping cart is empty!

Frequently Asked Questions

Is it true that MyNotifi can be worn on multiple locations?

Yes. It can be worn on the hip (clipped to the belt or to the waste line of of pants or under garments).

How do we determine the best place to wear MyNotifi?

You can wear your MyNoitifi device on either location at your discretion. If you are active, wearing MyNotifi on the hip may be more suitable as it will work better for you at this location. It is also even more discrete than the wristband and much more discrete than a pendant. Although you can wear your MyNotifi on the wrist at any time, it is important to maintain good strength and range of motion of the arms and legs to avoid falls. We encourage you to create your own exercise protocols to exercise your arms and legs in the comfort or your home or at the gym. Also, it is advised to wear the MyNotifi wristband while bathing, as bathrooms are high risk for injury.

How easy it to change from the wrist band to the clip?

It is easy switching from the wrist to the lip or visa versa. all you have to do is remove the device (enclosure) from the clip or wristband and place it in the other device. The arrow on the device (enclosure) should always point downward, toward the wrist, or toward toward the ankle (during exercise). When on the wrist you will see the outline of the arrow on the underside of the wrist band and therefor, the arrow on the device (enclosure) will be closes to your skin. When worn in the clip, the arrow on the device (enclosure is not visible as it faces the solid of side of the clip, and when worn, is closest to your body.

Does MyNotifi® work with both iOS (Apple) and Android smart phones?

Yes! It should work on most iOS and Android devices to include smart phones, tablets and Ipads, both current and legacy

Does MyNotifi® require wifi?

No! Bluetooth Low Energy and data is sufficient

Will there be updates to MyNotifi® and how will MedHab handle this?

We endeavor to make MyNotifi® the best product on the market. In doing so, we will continue to make the smart app more feature rich, the firmware more efficient, and the artificial intelligence algorithm even better. All upgrades to MyNotiti® are FREE to our customers. New app feature will be pulled from the store and firmware will be automatically loaded with a click of a button on the customer’s app.

Is there an advantage of the belt mounted MyNotifi® to the wrist mounted MyNotifi®?

Both devices are highly accurate detecting a fall. The belt mounted MyNotifi® is even more discrete than the wrist worn MyNotifi® and is much smaller than beepers (if you remember beepers). The wrist worn MyNotifi® allows you to set customizable exercise protocols from a menu of 38 exercises. The belt mounted MyNotifi® does not have this feature.

How do I choose the best MyNotifi?

If you are an active and mobile senior, the belt mounted MuNoifi system may be best for as it is more discrete. By nature of wearing the belt mounted MyNotifi on the belt, there is even fewer false alarms.

If you are less mobile and do not have he opportunity to go to the local gym to exercise, the myNotifi wrist worn device may be better for you as you can create your own in-home, easy to perform exercises to keep strong and to maintain good range of motion.

Are family caregivers required to download the MyNotifi® app?

Yes! They should load the app from their respective app store.

How does MyNotifi® link to family caregivers?

The user of MyNotifi® requests caregivers through the “Emergency Chat” on the main page (see instructions in the user manual). The caregiver then accepts the invitation to complete the link.

At what distance does the MyNotifi® device disconnect from the smart phone app?

Bluetooth Low Energy connects to about 30 meters. This can be affected in buildings and houses depending on how many walls separate the device from the smart phone. The amount of electrical in the walls can also affect connection of Bluetooth Low Energy. It is recommended to keep your smart phone on your person or within close proximity, not only for MyNotifi®, but for other reasons as well.

Is MyNotifi® waterproof?

Yes!

Can my spouse and I both wear a device and be connected to each other?

Yes! You can be a member of each other’s caregiver family. You can also be a caregiver for multiple people using the device.

Can caregivers reside in different states?

Yes! Along as there is cell coverage, MyNotifi® will keep you connected.

Does my spouse or other caregivers require a smart phone?

Yes! MyNotifi is app driven and therefore requires a smart phone.

Does MyNotifi® require additional equipment?

No! It does not require additional equipment or land lines

Why is health profile information captured?

Health profile information is strictly for aggregated data collection used for statistical purposes. MyNotifi® complies with requisite HIPAA compliance laws to protect private information.

Who and what is the primary family caregiver?

The primary caregiver is anybody you select and give access to your account. Your designated caregiver can view your account of activity with you or remotely, which we hope will lead to productive conversations about your well-being and safety.

How long does it take to charge the battery?

It takes about 2.5 hours for a complete charging cycle. While on the charger the “idle” timer is not active.

How long does the battery last?

A full charge will last minimally 24 hours up to 48 hours depending on use and correct charging process.

Can the charger be used to charge other device?

We have not officially tested the charger on other devices. There are, however, smart phones on the market that have the potential to charge wirelessly on a charger. You can check your phone specifications to see if yours can charge on a wireless charger. If yes, then your phone might charge on the charger provided with your purchase. It is best to confirm that your phone is compatible before attempting to charge it on the MyNotifi® charger. ONLY CHARGE YOUR MYNOTIFI DEVICE ON THE PROVIDED CHARGER.